Warranty policy
-
Warranty period: Each purchased product is covered by the manufacturer's/distributor's warranty for a period of 24 months from the date of purchase.
-
Warranty terms: We guarantee that PERSEO products are free from defects in materials and workmanship. If such a defect is found, the customer has the right to use the warranty.
-
Complaint: If you need to file a complaint, please contact our customer service department. This can be done by email to PerseoEcommerce@gmail.com or by phone at +48 570-454-217. Please provide your order number and describe the problem that occurred.
-
Complaints procedure: After receiving your complaint, our customer service department will deal with your case as soon as possible. If a defect qualifying for warranty is found, we will replace the product with a new one or offer a refund, according to the customer's preferences.
-
Shipping address for complaints: PERSEO Wielopolska 83a 39-200 Dębica Polska
-
Required documents: In case of a complaint, please keep your proof of purchase (receipt or invoice) and return the defective product in its original packaging, if possible.
We care about your satisfaction and are ready to help in every possible case. Thank you for the trust you have placed in us by choosing PERSEO products.
Kind regards,
PERSEO team